General Site Amenities & Services
All patients requiring overnight stays are at the General site (4001 Leslie St.).
Our hospital is committed to preventing, identifying and removing barriers that impede an individual’s ability to access care and services, or to work here. View our multi-year accessibility plan and find out how to reach us.
An ATM (automated teller machine) can be found in the Torokvei Atrium (lobby) on the ground floor. It is located on the back wall near the telephones.
Compassionate hospital chaplains are available to provide spiritual support and discuss with patients and their families issues or concerns as they cope with illness. Learn more about the Spiritual & Religious Care Department or call 416-756-6311.
Chapel
Location: Ground floor, General site
Hours: Open 24 hours
All are welcome to use the Louise Kirby Multifaith Chapel; to assist with worship and prayer times, there are sacred books and other religious items. Please feel free to use these items as you need. Sunday Christian worship takes place at 10 a.m. Special services are held for major Jewish and Christian holidays. Other services may be requested. Available upon request: • prayer books • Sabbath candles • Muslim prayer mats • Buddhist chanting machine • Christian sacraments • rosary beads • kippas • other faith ritual items.
North York General Hospital offers all inpatients an innovative food delivery system called Steamplicity. It is focused on the nutritional needs of each patient as well as the quality components of freshness, taste, texture, temperature and presentation. Meal options reflect the diversity of the patients we serve in terms of age, from young children to older adults, and ethnicity.
- A dietetic attendant visits the patient one to two hours prior to lunch and dinner and takes the meal selection in person from a restaurant style menu. Patients choose from up to 20 entrees. All selections are verified to ensure they comply with the patient’s diet.
- Minutes before a meal is delivered to a patient, the meal is cooked in a specially equipped pantry for food preparation located on each patient floor, allowing food freshness to be maximized. This quick cooking time at the point of service enables more flexible meal times — and allows food service to be a patient-focused experience.
General site meal service times:
- Breakfast: 7:30 a.m. to 9 a.m.
- Lunch: 11:45 a.m. to 12:45 p.m.
- Dinner: 4:45 p.m. to 6 p.m.
To discuss anything related to your meal service, contact the Diet Office at ext. 416-756-3001. Note: Please check with your nurse or a dietitian before eating gifts of food because they could interfere with your treatment.
Food services at North York General Hospital are provided by Morrison Healthcare Food Services. Our General site offers many food options:
Cafeteria
Location: ground floor, cafeteria
Bring your reusable water bottle to fill at the water station next to the recycling bins.
On the Go:
Monday to Friday: 7:30 a.m.to 3 p.m.
Culinary Table
Breakfast — Monday to Friday: 7:30 a.m. to 10:30 a.m.
Lunch — Monday to Thursday 11 a.m. to 3 p.m. Friday 11 a.m. to 2 p.m. Statutory holidays: closed
Featuring: hot meals, soup, sandwiches, salads, fruit, pastries and desserts, snacks and more.
Starbucks
Location: Torokvei Atrium, (ground floor lobby)
Monday to Friday: 6:30 a.m. to 9 p.m. Saturday and Sunday: 9 a.m. to 5 p.m.
Statutory holidays: closed on Christmas Day but open for all other holidays
Featuring: coffee, tea, pastries, sandwiches and assorted snacks
Bring your own reusable hot beverage cup and get a discount!
Tim Hortons
Location: First Floor
Open 24 hours a day Statutory holidays: open
Featuring: On-the-Go quick café items, baked goods, breakfast sandwiches, and coffee.
Location: ground floor, cafeteria
Monday to Friday: 7:30 a.m.–3 p.m. Statutory holidays: closed
Bring your own reusable hot beverage cup and get a discount!
Vending machines
Locations: In the Cafeteria and the Charlotte & Lewis Steinberg Emergency waiting area
Hours: 24 hours a day
Featuring: assorted snacks and drinks
Catering
Visit our catering site online
While you are in hospital you can see your medical record. If you want to look at it, please tell your doctor or nurse and this will be arranged. If you want to see your record after you leave the hospital, call the Health Records Department at 416-756-6209 or email patientrecords@nygh.on.ca.
Consent for Release of Personal Health Information (pdf form)
If you are coming to North York General Hospital’s General site (4001 Leslie Street), you can visit the D.M. Alloway Health Resource Centre for Patients and Families. The centre has been developed as an accessible, useful resource for patients, families and others seeking information about health and health care services when visiting North York General.
It houses a collection of brochures and pamphlets related to your health and care at NYGH, and in the community. The centre is also equipped with two computers to aid you in your information search with access to the internet, a printer, and online subscriptions for patient-focused health information. The space is available to you 24 hours a day, seven days per week.
Location: Ground floor, General site, 4001 Leslie Street
Hours: 24 hours a day, seven days a week
For more information about our services contact us at library@nygh.on.ca
North York General Hospital volunteers staff an information desk at the General site. They will be happy to answer your questions and direct you.
Ground floor, Torokvei Atrium (south lobby)
Hours: Monday to Friday: 8 a.m. to 4 p.m.
North York General Hospital offers free wireless internet at the General site, making it easier for our patients and visitors to stay connected with family and friends. Please note that wireless internet at NYGH is good for 24 hours. After 24 hours, you will need to follow the instructions below and accept the wireless terms of use again to relaunch your browser for another 24-hour period.
How to access free wireless internet:
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “NYGH_GUEST” from the wireless network list
- Launch your internet browser by accepting the Wireless Terms of Use.
Inpatients or visitors who lose an item on an inpatient floor, should ask their nurse if the item has been turned in. You can also contact Security to return items or check to see if the item has been turned in. General site security: 416-756-6049
The Patient Experience Office provides patients and families with a supportive opportunity to provide feedback about your experiences at NYGH including compliments, concerns, questions and suggestions.
The Pharmacy at the General site (4001 Leslie St.) is located on the ground floor near the cafeteria.
Hours: Monday to Friday, 8:30 a.m. to 7 p.m.
Saturday and Sunday from 9 a.m. to 5 p.m.
You can also get prescription refills by phone or online. Learn more about our Pharmacy.
Locations of Royal Taxi cab phones:
- Ground floor Torokvei Atrium (at the back wall of lobby)
- First floor, west entrance lobby
- First floor, Charlotte & Lewis Steinberg Emergency
Bedside telephones are available in inpatient rooms. Each room has its own extension number and patients are encouraged to give out this extension to family and friends.
To reach a patient:
Dial the main hospital line at 416-756-6000
Follow the instructions and enter in the extension
When you call our General site at 416-756-6000, you can access our voice recognition system by pressing 2 to reach a patient. Follow the instructions — you will be asked to say the name of the person you are trying to reach and you will be automatically transferred to them. If you prefer, follow the instructions to be transferred to an operator.
You may obtain a patient’s room or phone number from a volunteer at the General site’s Information Desk on the ground floor (south lobby). If you do not know the extension, please wait for an operator to come on the line and redirect you.
To make a call from a patient phone:
- Dial “9”
- Dial then dial the 10 digit number you are trying to reach.
- Long distance calls must be made through the operator and must be either collect (charged to another number) or credit card. For assistance, press “0”.
Courtesy telephone for internal calls
A courtesy telephone is available for calls within North York General Hospital at the General site (4001 Leslie St.) and is located in the Torokvei Atrium, ground floor lobby, back wall.
To reach someone within the hospital:
- Dial the extension of the person you wish to speak to.
- If you do not know the extension, ask the volunteer at the information desk for assistance.
- To reach someone at the Branson Ambulatory Care Centre, dial “15” before the extension.
Public telephones
Two public pay telephones are located in the Torokvei Atrium, ground floor lobby, back wall.