Visitor Information

Visiting a patient 

North York General Hospital has launched a Family Presence Policy enhancing the ability of defined family members to have improved patient access. We know that family and loved ones play an important role in a patient's healing and that open visiting hours have many benefits to patients such as:

  • Emotional support for patients; relieve anxiety and isolation
  • Improved quality of care
  • Easier communication and translation

In general, family presence policies let patients designate one or more family members or significant people in their lives to have enhanced access to them during hospitalization, regardless of the time of day. This approach allows family members to more fully participate in patient care by being present for physician and team rounds, and help with transitions in care.

Unless otherwise stated, visitors and non-designated family members are welcome between 8 a.m. and 9 p.m. Please speak to the supervisor or manager of the unit if you have any questions or concerns regarding our family presence policy. Learn more about the Family Presence Policy at NYGH. If you have any questions about visiting our hospital, contact the patient care nursing station on the unit. For most telephone numbers, access our Contact Us section.

Visitor self-screening

  • Visitors who are not feeling well should not visit the hospital.
  • When visitors arrive at the hospital, they should self-screen — follow the directives posted on the sign in the lobby entrance.
  • Visitors should sanitize their hands for 15 seconds when they enter and leave the hospital.

Information desks

North York General Hospital volunteers staff three information desks. They will be happy to answer your questions and direct you.

  • General site Torokvei Atrium (ground floor lobby) 
    Hours: Monday to Friday: 8 a.m.–7 p.m.
    Weekends and statutory holidays: 9 a.m.–7 p.m.

  • General site west lobby (1rst floor) 
    Hours: Monday to Friday: 8 3:30 p.m.
    Weekends and statutory holidays: closed

  • Branson Ambulatory Care Centre main entrance 
    Hours: Monday to Friday: 8 a.m. to 2:30 p.m.
    Weekends and statutory holidays: closed

Wireless internet and phones

Internet access 

North York General Hospital offers free wireless internet at the General site, making it easier for our patients and visitors to stay connected with family and friends. 

How to access free wireless internet:

  • Enable Wi-Fi on your device (laptop, tablet or smartphone)

  • Select “NYGH_GUEST” from the wireless network list

  • Launch your internet browser by accepting the Wireless Terms of Use.

  • Read the Wireless Terms of Use

Please note that access to Wi-Fi is given for a 24-hour period. To renew for another 24-hour period, please follow the same steps listed above and ensure you accept the Wireless Terms of Use. 

To call a patient

Dial the main hospital line at 416-756-6000 then follow the instructions and enter the extension. 
You may obtain a patient's room or phone number from a volunteer at the General site's Information Desks on the main floor or on the 1rst floor. If you do not know the extension, please wait for an operator to come on the line and redirect you.

To make a call from a patient phone

Dial “9”  then dial the 10 digit number you are trying to reach. 
Long distance calls must be made through the operator and must be either collect (charged to another number) or credit card. For assistance, press “0”

Cell phones 

Cell phones and wireless communication devices, such as two-way pagers and personal digital assistants, are allowed in the hospital in areas where they will not interfere with sensitive electronic equipment. As a courtesy, please turn off your cell phone during appointments. 

Cell phones are restricted and must be turned off in the following areas of the hospital: 

General site: 

  • Operating suites (first floor)

  • Charlotte & Lewis Steinberg Emergency's patient care areas (1st floor)

  • Medical Imaging (first floor)

  • BMO Financial Group Breast Diagnostic Centre (1st floor)

  • Tippet Foundation Neonatal Intensive Care Unit (2nd floor)

  • Intensive Care Unit (6th floor)

  • Telemetry Unit (6th floor)

  • Waiting area (6th floor)

Branson Ambulatory Care Centre:

  • Medical Imaging (1st floor)

In addition to restricted areas, due to privacy concerns some programs may have policies that require all cell and wireless communication devices be turned off during treatment.