Frequently Asked Questions

Is the hospital safe?

Yes, it is safe to receive care at North York General Hospital. We are taking all necessary precautions to protect patients. Staff, physicians and learners are wearing Personal Protective Equipment and patients can be cared for in special isolation rooms if necessary. 

I have symptoms that seem like COVID-19. Should I come to the NYGH COVID-19 Assessment Centre Centre?

Yes, to help reduce of the spread COVID-19, North York General Hospital is providing assessment and testing. 

Where are the NYGH Assessment Centres?

Branson Assessment Centre
555 Finch Ave. (North Entrance immediately after Finch)
Hours: 8 a.m. to 8 p.m. (last registration at 7:45 p.m.)

 

North York General Hospital
4001 Leslie St. (Enter through Emergency Department)
Hours: 24 hours

I am having a medical emergency unrelated to COVID-19. Is NYGH keeping its emergency department open?

Yes, the Charlotte & Lewis Steinberg Emergency Department (ED) at our General site is open 24/7.

We have separate areas in our emergency department and clean them frequently.

We do our best to provide high quality care whether your symptoms are related to COVID-19 or any other medical emergency.

Are there designated drop-off and pick-up points at the hospital?

As part of our COVID-19 measures, there is one designated entrance into the hospital (unless going to the emergency department or Assessment Centre). These changes help protect our patients and health care providers.

Please use the South entrance as the designated entry and drop-off point.

To exit the hospital or pick someone up, please use the West lobby doors only.  

I am hearing about shortages of medical supplies. Does NYGH have the supplies it needs to properly deliver care while protecting patients and staff?

Currently, the hospital has the supplies it needs to safely deliver care.

As we look at the long-term need for Personal Protective Equipment (PPE) and supplies, NYGH and the North York General Hospital Foundation are grateful for the support from the community. We are accepting donations of new and unused Personal Protection Equipment from individuals and organizations who wish to support the hospital.

For more information on how to donate PPE please visit the PPE Donation Drive website.

I have an appointment scheduled at NYGH. Will it be cancelled?

Any non-urgent outpatient clinical appointments that can safely be postponed will be cancelled and rescheduled as soon as possible.  This is to protect the health of patients and ensure we have capacity to care for those who are sick.
 

See our list of clinic changes.
 

Where possible we will be offering telephone and virtual visits. If you have questions, please contact the clinic directly. Learn more about virtual visits.

Please note, all emergency and urgent services remain open.

I have surgery scheduled at NYGH. Will it be cancelled?

Any scheduled surgery that can safely be postponed will be cancelled and rescheduled as soon as possible.  This is to protect the health of patients and ensure we have capacity to care for those who are sick.

Please see our message on elective surgeries.

Please contact your surgeon’s office directly if you have concerns.

All emergency and urgent services at NYGH will remain open.

Will I still be able to deliver my baby at NYGH?

Yes, it is safe to deliver your baby at NYGH.

Please note that we have made the difficult decision to move to a “no visitor” policy except in exceptional circumstances. There is a limit of one- dedicated visitor per patient in the Labour and Delivery and Maternal Newborn areas.

If you arrive at the hospital in active labour, please entre through the Charlotte & Lewis Steinberg Emergency Department. Please read this important information if you are delivering at NYGH

How do I talk to my kids about COVID-19?

The Maternal, Newborn and Paediatric Care Program has compiled a list of resources for parents and families to support their children during this pandemic. Visit the COVID-19 Resources page for more information. 

I want to continue to see and support someone in hospital at NYGH. Why can’t I visit them?

In order to protect patients and font-line health care providers during the current COVID-19 pandemic we will no longer be allowing any visitors at North York General Hospital, effective immediately. This was a very hard decision and we understand how upsetting it might feel, but it is necessary to keep your loved ones safe. Exceptions will only be made for those requiring end-of-life care, labouring persons and patients under the age of 18.

 

Virtual Family Visits are being offered to patients/ residents and their loved ones as a Patient- and Family-Centred Care initiative during COVID-19. At the General site, Virtual Family Visits are approximately 20 minutes long and can be booked in advance online. We are using Microsoft Teams and FaceTime to connect virtually. For other NYGH sites, please connect directly with the unit.

Where can I find more information related to NYGH about COVID-19?

We have a dedicated webpage with all our COVID-19 related updates. You can follow us on social media (Twitter @NYGH_News and Facebook @NorthYorkGeneralHosptial) for the most recent news. 

Can I drop-off care packages for a loved one who is staying in the hospital?

We are unable to accept care packages at this time. Our top priority is to protect the health and safety patients and staff.

Is the Outpatient Pharmacy at North York General Hospital still open?

The Outpatient Pharmacy is open.  Effective Monday April 6, pharmacy hours will be Monday to Friday 8:30 am to 5:30 pm, Saturday and Sunday from 9 a.m. to 4 p.m.

Can I still get my prescriptions filled at the Outpatient Pharmacy?

Yes, you may still order your refills and fill your prescriptions at the Outpatient Pharmacy.  However, before coming into the hospital, please call our pharmacy at 416-756-6752 to discuss the details regarding your request with our staff.  Please note that access to the hospital is now limited and that you will be screened before entering.  If you have fever, chills, shakes, a new/worsening cough, shortness of breath and/or have traveled in the past 14 days please call our staff before visiting.