Accessibility
The purpose of the Ontarians with Disabilities Act, 2005 (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to facilitate their full participation in the life of the province.
Learn more about the Accessibility for Ontarians with Disabilities Act and related North York General Hospital policies:
A Guide to the Integrated Accessibility Standards Regulation (PDF)
Accessibility for Ontarians with Disabilities Policy (PDF)
Accessibility for Ontarians with Disabilities Act — Policy on Service Animals (PDF)
Accessibility Standards for Customer Service (PDF)
Accessibility Plan and Report 2017-2022
North York General’s accessibility plan and report identifies our continuing efforts to eliminate accessibility barriers. View North York General’s Accessibility Plan for 2017 to 2022 (PDF) and Accessibility Report for 2017 to 2022 (PDF). The report describes: (1) the measures that NYGH has taken in the past, and (2) the measures that the hospital will take to identify, remove and prevent barriers for people with disabilities who live, work in or use the facilities and services of North York General.
Accessibility at NYGH — How to reach us
At NYGH, patients come first in everything we do and we are committed to preventing, identifying and removing barriers that impede an individual’s ability to access care and services, or to work here.
Current language
If you require more information or need this information in another format, please email Patient Experience and let us know what you require — we will work with you to meet your needs.
Accessible customer service feedback
To provide feedback on how we can provide accessible customer service, please email Patient Experience.
Accessible format and communication support
If you require more information or need this information in another format or require communication supports, please email Patient Experience and let us know what you require — we will work with you to meet your needs.