Strategic Foundations are the necessary elements to deliver on the goals we have set in our strategic pillars:
- People and Culture
- Care Environments
- Funding and Philanthropy
With our People and Culture foundation we are advancing our journey towards a patient- and family-centred culture, supporting our commitment as a learning organization, and enhancing service across the hospital, this foundation will concentrate on the following areas:
Advance the organization culture
- Implement Joy In Work initiatives in all programs across the hospital and Senior's Health Centre to enforce positive organizational culture.
- Train staff across all hospital sites on workplace violence prevention with specific focus on effective and compassionate tactics to address aggressive behaviours thereby reducing violent incidents with patients.
Enhance and spread our approach to Patient- and Family-Centred Care
- Implement patient-and family-centred strategy across the hospital to advance knowledge, embed patient perspective, and strengthen and support accountability to deliver engaged care.
- Improve design for signage and develop standard nomenclature across North York General Hospital (NYGH) to support patient, staff and physician navigation.
At North York General Hospital, we partner with our patients and families; working WITH them instead of TO or FOR them. We are learning to see through the eyes of our patients and families so we can make their experience the best it can be.
Read how we're doing:
- Our people: Making a World of Difference (October 2018) Video
- Building a culture of compassionate communication (October 2018)
- Supporting a strong employee engagement culture (May 2018)
- Patient and Family Advisor Margo Twohig (December 2016–January 2017)
- Margo Twohig: Patient, Family and Caregiver Champion (Video produced by Government of Ontario, November 2017)
With our Care Environments foundation we are focusing on refreshing our Master Plan and enhancing the patient experience by improving our care environment. This foundation will concentrate on the following areas:
Address program needs to improve our care environments through capital investment
- Complete planned redevelopments for Branson Ambulatory Care Centre transition, Phillips House, AnneTanenbaum Chemotherapy Clinic, Cardiac Care Clinic and West Lobby refresh of the General site.
Review any potential retail and support service options to maximize revenue potential
Plan for our future facility needs
- Plan for North York General Hospital's future by developing a Facilities Development Plan, Master Program and Master Plan.
The Charlotte & Lewis Steinberg Emergency was redesigned with every effort to see the emergency department through our patients' eyes and make improvements to ensure comfort, safety and privacy. Our mission is to provide exceptional health care to our diverse communities and we're constantly looking for new ways to achieve our mission.
— Sandy Marangos, Clinical Director, Emergency Medicine and Mental Health Services
Read how we're doing:
- Phillips House redevelopment update (December 2018)
- First floor refresh to begin (August 2018)
- Critical Care Unit refresh (July 2018)
- Phillips House redevelopment update ( July 2018)
- Enhancing NYGH care environments (May 2018)
- Message to our community on Branson transition (April 2018)
- Philips House redevelopment update (August 2017)
- Branson Ambulatory Care Centre transition: Quick facts (May 2017)
- Redeveloped unit: Future of patient care environments at NYGH (April 2017)
- Message to our community on changes at Branson (March 2017)
North York General Hospital is committed to eHealth as a mission critical enabler of its corporate strategy. The hospital has made significant investments in health information technologies and achieved meaningful clinician adoption of integrated solutions, to improve the quality and safety of care delivered at NYGH.
Enhance integrated care and evidence-based decisions
- Implement eReferrals and eNotifications for timely access to electronic patient information between the hospital and community providers.
- Introduce computerized physician order entry and adoption of order sets in the emergency department.
Engage and empower our patients
- Implement MyChart as well as program-specific patient portals to better engage and guide patients in their care.
Optimize and refresh our systems
Optimize eCare, replace legacy back office systems, and refresh our IT infrastructure to improve system performance and user satisfaction.
System leadership in eHealth
- Provide continued thought leadership on provincial Hospital Information System (HIS)Renewal committees and generate revenues through ministry-funded HIS advisory services to other hospitals.
North York General Hospital's Charlotte & Lewis Steinberg Emergency implemented the first phase of Cerner's emergency module, called, FirstNet. Tracking and triage is the first component of this eCare project and was designed by North York General to meet the needs of our hospital to ensure we have the ability to integrate patient information with our other Cerner systems.
Read how we're doing:
- New device captures patients' vital signs to improve patient safety (November 2018)
- Video: NYGH first acute care hospital to win prestigious IT award (March 2017)
- NYGH first acute care hospital in Canada to win prestigious IT award (February 2017)
Our Funding and Philanthropy foundation will focus on optimizing our ministry and non-ministry revenues, and enhancing philanthropy contributions to the hospital's strategy in the following areas:
Increase revenues to support the hospital
- Continue to increase our patient revenue streams through closer collaboration of clinical program and support department leaders.
Optimize funding while enhancing patient-centred care
- Continue to monitor and optimize Health System Funding Reform (HSFR) potential with oversight from HSFR Steering Committee, through Quality-Based Procedures working groups, enhancement of data quality processes and analytical tools, and advocacy with our funders.
- Continue to improve quality of clinical documentation, coding, and reporting.
Foster philanthropy to support capital requirements
- Focus on raising funds for non-ministry funded capital projects through North York General Foundation.
Montgomery Sisam Architects' vision for Phillips House: “A House and Garden for Healing.” The transformed estate will offer mental health services for children, adolescents, women and their families.
Read how we're doing:
- Phillips House redevelopment update (December 14, 2018)
- Partnering with patients to process difficult experiences (November 2018)
- Phillips House redevelopment update (July 2018)