The North York General Assessment and Wellness Centre (AWC) in Toronto provides expert third party assessments in all medical and surgical specialties as well as comprehensive physiotherapy care.
We are a designated Workplace Safety and Insurance Board (WSIB) Regional Evaluation Centre, a trusted provider of functional ability evaluations for the City of Toronto and disability IME’s for the Toronto Transit Commission.
Benefits of Choosing Us
We offer:
Full Service: A full complement of in-person and telemedicine assessments, paper file reviews, and comprehensive physiotherapy care.
Experience: Skilled and experienced academic assessors provide the highest quality, impartial, credible and defensible reports.
Fair Pricing: A competitive fee structure for all assessments, file reviews, and diagnostic services.
Security: All medical files are maintained on our secure server.
Timely Quality Reports: Administrative staff and physician assessors communicate in real time using our efficient cloud-based secure report management system.
Quality Assurance: Highest report standards are maintained through our detailed and systematic quality assurance process.
Industry Tested: Dedicated administrative and quality assurance staff bring years of valuable industry experience.
Convenient Location: Located near Highway 401, the TTC (subway and bus), and GO Train (Oriole GO Station).
Ease of Use: One call to our staff is all it takes to schedule and process your assessment or therapy request.
Outpatient Physiotherapy Services
Notice: gradual resumption of elective surgeries and non-urgent outpatient services.
As of June 11, 2018, the Outpatient Physiotherapy Services of the North York General Assessment and Wellness Centre are located at 255 Consumers Rd. Suite 220 (Victoria Park Ave. and Consumers Rd.). All other services of the North York General Assessment and Wellness Centre remain at the General site, 4001 Leslie Street.
The North York General Assessment and Wellness Centre provides complete physiotherapy services — no referral necessary and quick access to appointments — by registered physiotherapists.
Our new location is conveniently located only 3.5 km from North York General Hospital. Our physiotherapists have advanced knowledge in helping people recover after surgery and from complicated medical conditions such as fractures. Our clients benefit from consults with medical specialists where appropriate, and access to our Volunteer Services Centre for Medical Imaging.
The team members of the outpatient physiotherapy centre work to ensure the wellbeing and recovery of a patient is at the centre of their care. By using the best evidence-based physiotherapy available, we strive to prevent persistent pain and functional decline.
Reduce pain
Promote healing
Improve and/or restore mobility and functional ability
Prevent long-term disability
Improve overall quality of life
Personal treatment plans for the best result
A positive and supportive atmosphere
Support the submission of insurance forms with direct billing available so you focus on healing
Education to prevent re-injury and to help you recover at your own pace
Hands on therapy to restore joint, tissue and muscle movement
Injury-specific rehabilitation programs
Medically supervised movement retraining and strengthening
Therapeutic Ultrasound
Therapeutic Electrotherapy
We offer direct billing to 10 major insurers, covering 85% of privately insured Canadians. Ask us to submit your claim for you at your next visit.
Motor vehicle accident (direct billing)
Extended health insurance plans (direct billing available)
Self-pay (cash, debit and all major credit cards accepted)
The Assessment and Wellness Centre is not an OHIP registered physiotherapy clinic. Net proceeds support hospital programs.
Frequently Asked Questions
Physiotherapists (or physical therapists) are registered health care professionals educated in the science of movement. Whether recovering from surgery, managing a chronic illness, or dealing with a sports injury, physiotherapists restore, maintain and improve a patient’s mobility and function. As part of your health care team, you will find physiotherapists working alongside physicians and nurses in hospitals, long-term care facilities and community clinics.
Learn more about how a physiotherapist can help you on the following websites:
No, you do not need a referral from your physician. Physiotherapists are primary care providers. This means that you can see a physiotherapist without a doctor’s referral. However, some insurance companies require a doctor’s referral for reimbursement.
At the North York General Assessment and Wellness Centre — Outpatient Physiotherapy, we welcome all patients in the community.
Yes, if your insurance company qualifies for direct billing, you will only be required to pay the amount that is not covered by your plan. Please check with your insurance company regarding your coverage for physiotherapy. All physiotherapy sessions are issued a receipt which includes all pertinent information required for reimbursement.
No, outpatient physiotherapy services at the North York General Assessment and Wellness Centre are not covered by OHIP.
As a courtesy to other patients who may need an appointment, we ask that you provide 24 hours notice to our clinic regarding any appointment rescheduling or cancellation.
After two missed appointments without notice, any pre-booked appointments will need to be cancelled and your referring physician will be informed regarding your absence before any future appointments can be rescheduled.
If you are late for a scheduled appointment, every attempt will be made to accommodate your treatment session as best as possible, but please understand that your session may need to be shortened in order to accommodate waiting patients. Fees for the session will remain unchanged.
On your first visit, please arrive 5-10 minutes before your session begins to complete our registration process. You will be asked to fill in an admission form with contact information.
For your first appointment:
Please bring your doctor’s referral (if you have been given one)
Please bring your insurance information (policy and ID number).
Wear loose comfortable clothing for your examination and for exercise.
For the initial assessment, your physiotherapist will take a detailed history regarding the history of your injury, your overall health, and the goals that you want to achieve. They will then perform a physical examination, discuss the findings with you, and develop a treatment program for you. Your treatment program will start within this first session and may involve physiotherapy assistants and manual therapy (hands-on therapy), home exercises, and the use of modalities (ice, heat, TENS, ultrasound).
Initial assessments take approximately one hour.
For more information on what to expect watch a video from the College Of Physiotherapists of Ontario:
The same physiotherapist from your initial assessment will do a check-in to see how you are doing. This consistent “check-in” is important to ensure you are recovering in an ideal manner. Adjustments in your plan of care may be made to ensure you are progressing quickly but not exacerbating your symptoms. Afterwards, you will see a physiotherapy assistant who will review your exercise program and help you with any modalities that can aid in your recovery.
Follow-up sessions take approximately 30-45 minutes.
Many factors will determine the length of your recovery, such as the length of time since your initial injury or surgery, your medical history, severity of your condition and your goals of care. Your treatment program may vary from a few visits over the course of a few weeks to multiple visits over a few months. Your physiotherapist will advise you following your initial assessment.
Patients are usually seen one to two times per week, with the frequency of visits decreasing as you progress through your stages of recovery and your condition improves.
We have found it helpful for patients to divide their recovery into three stages.
Stage 1 is focused on restoring basic movements, range of motion and controlling any acute pain and inflammation. For example:
Can you walk without limping?
How much can you bend your knee?
Can you raise your arm above your head?
How much pain and swelling do you have in your joint?
Stage 2 is focused on progressing the basic movements you’ve achieved with further strengthening and functional activities. For example:
Can you walk up and down stairs without pain?
Can you squat and crouch evenly on both legs?
How heavy of an object can you lift above your head without pain?
Stage 3 involves further refinement of your range of motion, strength and function restored so far. This stage can often involve more hands-on therapy, dynamic exercises and stretches. For example:
Are you able to run and jump?
Can you hop on one leg without pain?
Have you been able to return to work, participate in your recreational hobby or sport?
Depending on certain factors such as the time since your initial injury and the severity of your condition, patients will find themselves in different stages of recovery.
Your treatment sessions are reevaluated and modified constantly to ensure you are responding to your treatment and that you are progressing through the stages of recovery without exacerbating your symptoms.
The success of your rehabilitation depends on the knowledge, skills and experience of your rehabilitation team, as well as being in a supportive environment provided during your recovery. Physiotherapy is an active process that should include active exercises to restore your functional abilities. Your rehabilitation team should be spending time on educating and ensuring your comfort with an active rehabilitation program. You should be involved in your plan of care, and your physiotherapist should spend the time listening to your concerns and needs in order to develop the best course of action.
At our outpatient physiotherapy clinic, we pride ourselves on meeting such obligations to achieve the highest level of service excellence. As the trusted provider of outpatient physiotherapy for North York General Hospital, we work closely with orthopaedic surgeons offering our knowledge and experience managing patients with postsurgical and other rehabilitation needs.
Contact us
North York General Assessment and Wellness Centre 4001 Leslie Street 3 East, Room 300 Toronto ON M2K 1E1
