People-Centred Care Strategy

At North York General, People-Centred Care is foundational to delivering on our Strategic Plan 2020-2025, Thinking Beyond, and supports each of the Strategic Plan priorities.

Vision

Our People-Centred Care Strategy envisions NYGH as a place where People-Centred Care is embraced across the organization and is key to what makes us a recognized leader. Our strategy will also support innovative approaches to co-designing services with patients, care partners and community members to deliver outstanding experiences and outcomes while advancing community health.

Strategic Pillars and Goals

The NYGH People-Centred Care Strategy consists of two strategic pillars and their accompanying goals:

Enhance a Culture of People-Centred Care

• Deepen the culture of People-Centred Care to the front line.
• Extend our reach to the community and other key stakeholders.
• Build a people-centric measurement system to drive innovation and improvement.

Transform the NYGH Service Experience

• Hard wire co-design as a core change method.
• Focus on health services innovation from the patient’s perspective.
• Measure service experience of external stakeholders.

Building on our expertise in working with patients and families, embracing People-Centred Care at NYGH will allow our organization to thrive in the future by providing outstanding care experiences and outcomes while improving the health and wellness of North York.