Under Ontario's Personal Health Information Protection Act,
you have a right of access to your own personal health information.
Requests for access can be made to North York General Hospital by completing the Consent for Release of Personal Health Information
or writing to us.
Processing and copy charges apply and are set out in this Fee Schedule
Please ensure that the applicable processing fee accompanies the request.
You can enter your information directly on the form from your computer. Once completed, print and sign, then mail, deliver or fax it to us. (Please note that faxing is a less secure method of transmission than mailing or delivery.) To protect your privacy, an electronic copy of the completed form cannot be saved, so print a copy for your records. Your request will be processed in the shortest time possible, although we have 30 days to respond to the request.
If you are a person's Substitute Decision Maker please include the related documents with your request.
You will be required to provide us with valid photo identification or other proof of identity prior to receiving the personal health information.
Requests for proof of birth/death/admission
For birth, death and admission letters, please complete the Consent for Release of Personal Health Information form
The hospital does not issue birth certificates. After a birth, the hospital or midwife provides a Statement of Live Birth. This is a permanent identity record and it is needed to apply for a birth certificate from Service Ontario. To obtain a birth certificate, please contact Service Ontario at 1-800-461-2156 or through the Service Ontario website.
The hospital does not issue death certificates. A Medical Certificate of Death is completed by the hospital and is sent to the funeral home with the deceased. A Statement of Death is completed at the funeral home and the death is registered with the Office of the Registrar General at Service Ontario. To obtain a death certificate, please contact Service Ontario at 1-800-461-2156 or through the Service Ontario website.
Corrections to your record
If you believe your record of personal health information is not as accurate or complete as necessary, please submit a completed Request for Correction to Personal Health Record form
to the Release of Information Department at North York General. We have 30 days to respond.
The right of access applies to a record that is primarily about you.
If the record is not primarily about you, access rights extend only to that portion that is about you.
Access rights do not apply to quality of care or quality assurance records, research information or raw data from standardized tests.
You will be given full access unless one of the following applies to part or all of the record:
a legal privilege;
another law prohibits disclosure;
the information was collected or created for a proceeding, inspection or investigation that has not been concluded;
access could result in serious harm to treatment or recovery or result in risk of serious bodily harm to the person or another person;
access may identify a person who was required by law to provide information in confidence or who provided information in confidence.
Release of Information
North York General Hospital
4001 Leslie Street
Toronto Ontario M2K 1E1
Please leave a message when calling the Release of Information office. The office receives a high volume of calls and returns them as soon as possible, usually within three hours.