Admission and Discharge

General site: Patient Registration/Admitting is located on the ground floor across from the Gift Shop.
Hours: Monday to Friday, 6 a.m. to 4:30 p.m.

Branson Ambulatory Care Centre Patient Registration is located near the main entrance.
Hours: Monday to Friday: 6:30 a.m. to 4:30 p.m.
Please ensure you have the following:
  • Ontario health card
  • proper identification, (i.e.,driver's license, passport, permanent resident card)
  • North York General Hospital card (if you have one)
  • Supplemental insurance information (if applicable)
  • Social Insurance Number (for work-related injury/illness through the Workplace Safety Insurance Board)

Discharge/going home

Your health care team will make sure you and your family are prepared to be discharged from the hospital.

Please ensure you have all your belongings, your aftercare instructions, prescriptions and follow-up appointments arranged. For more information about the hospital’s discharge policies, please speak with your health care team

Patient accounts

Your account should be settled before you leave the hospital. This includes charges for preferred accommodation and telephone rental. The provincial health insurance plan does not cover the cost of supplies such as crutches, canes, splints, fiberglass casts, etc. When these items are prepared for you, the extra cost will be explained.

Payment should also be made before you leave the hospital. Payments may be made at the General site Patient Accounts satellite office, 1st floor (1W-128). If you need more information about charges or have any questions about billing procedures, please call any of the following numbers:

Contact us
  • For billing questions:
  • Semi-private or private billing: 416-756-6136 or 416-756-6132
  • Ambulance billing: 416-756-6137 
  • Alternate Level of Care (ALC) billing for patients waiting for placement in long-term care: 
  • Specialty lens billing: 416-756-6134
  • Non-Canadian billing: 416-756-6596
  • Interim federal health claims: 416-756-6199 or 416-756-6596
  • University or college insurance claims for international students: 416-756-6137 or 416-756-6596
  • Collection accounts: 416-756-6596

    For any other questions please contact any of the above numbers or call:416-756-6131
Patient Accounts office locations:
For OHIP patients: satellite office on the 1st floor (1W-128) near the Charlotte & Lewis Steinberg Emergency
Non-OHIP patients: Main Office ground floor, General site (room GW–41)
Hours: Monday to Friday, 8 a.m. to 4:30 p.m., Closed weekends and holidays.